Meowsaur Terms of Service

Article 1 (Application)

These Terms of Service ("Terms") set out the conditions under which PublicDesign Co., Ltd. ("we," "us," or "the Company") provides its digital visibility diagnostic service, "Meowsaur" (the "Service"), between the Company and the party that enters into a service agreement to use the Service ("User"). Users must agree to these Terms before using the Service.

Article 2 (Definitions)

• "User": An individual or corporate entity that has entered into a service agreement with the Company to use the Service.
• "Reseller": A business registered under the Company's separately established Reseller Terms that introduces, assists with the adoption of, and/or supports the Service for Users. A Reseller has no authority to conclude a service agreement on the Company's behalf, or to agree to these Terms on a User's behalf (see Article 3 for details). These Terms apply to Users who contracted through a Reseller's introduction or intermediation in the same manner as any other User.
• "Account": The management unit associated with a User that is required to use the Service.
• "Registered Email Address": The email address a User provides at the time of registration. The Service does not use passwords; instead, it authenticates Users via a login link ("magic link") sent to the Registered Email Address.

Article 3 (Registration)

Registration for the Service is established when the applicant personally submits an application through the Company's designated online form after agreeing to these Terms, regardless of whether that application was made through the introduction or intermediation of a Reseller. A Reseller's role is limited to introducing or facilitating an introduction to Users and providing post-contract onboarding assistance and support; a Reseller has no authority to complete the Company's designated online form, or otherwise enter into a service agreement, on a User's behalf or without the User's own intent. The Company may decline to approve a registration if the applicant is found to be an Anti-Social Force, has previously had its registration revoked for violating these Terms, or for any other reason the Company deems inappropriate. Where the applicant is an individual (including a sole proprietor), a minor must obtain the consent of their legal representative before registering.

Article 4 (Management of the Registered Email Address)

Users are solely responsible for the strict management of the authentication links sent to their Registered Email Address. Except where the Company has acted with intent or gross negligence, the Company shall not be liable for any damage a User incurs as a result of unauthorized use of the Registered Email Address. If there is a risk that a Registered Email Address has been compromised or used without authorization, the User must promptly notify the Company.

Article 5 (Operation on a User's Behalf)

To the extent reasonably necessary for the operation and provision of the Service, the Company's personnel may access a User's Account and perform actions within the Service on the User's behalf, including but not limited to changing settings and executing functions (each such action, an "Assisted Operation"). Resellers may likewise perform Assisted Operations, to the extent reasonably necessary in respect of the Users they support, in accordance with the Company's separately established Reseller Terms.

• Assisted Operations are not limited to responding to inquiries or resolving malfunctions; they may also be performed for initial configuration, data maintenance, the smooth provision of the Service, ensuring system security, or any other purpose the Company reasonably determines to be a legitimate business necessity.
• The details of Assisted Operations are recorded to the extent retrievable from the Company's operation history and execution logs.
• Except where the Company has acted with intent or gross negligence, the Company shall not be liable for any outcome resulting from an Assisted Operation.

Article 6 (Service Content)

The Service measures and visualizes indicators such as search engine rankings, mentions in AI search and generative AI outputs, web traffic, technical quality, and security, and delivers the results as reports. The scope of measurement, measured items, delivery format, and available functionality vary by the plan (course) a User subscribes to, in accordance with the fee schedule and feature list separately established by the Company.

Article 7 (Disclaimer Regarding Reliance on Third-Party Data)

Some or all of the measurement results, analyses, and reports provided by the Service are generated based on APIs, services, and data provided by third parties ("Third-Party Data"), including the following:

• Providers of SEO data such as search rankings and backlinks
• Providers of generative AI and large language models
• Platforms such as Google Search Console, Google Analytics, and Google Business Profile
• Other third-party APIs and services the Service integrates with for measurement and analysis

The Company does not warrant the accuracy, completeness, currency, or continued availability of Third-Party Data. Changes in specification, quality degradation, discontinuation, fee revisions, service termination, or other events on the part of a Third-Party Data provider may cause gaps, delays, or inaccuracies in the Service's measurement results, or may render part of the Service unavailable. Except where the Company has acted with intent or gross negligence, the Company shall not be liable for any damage a User incurs as a result of such events.

The Company may change the scope, method, or items of measurement without prior notice, depending on the availability of Third-Party Data. The Company will endeavor to notify Users in advance of material changes where reasonably practicable.

Article 8 (Third-Party Integrations)

At a User's request, the Service may provide functionality that integrates with the following third-party services ("Third-Party Integrations") and performs actions such as posting or editing content on a User's behalf:

• Social media post scheduling/management services (e.g., Buffer)
• CMS/website management systems (e.g., WordPress)
• Source code management services (e.g., GitHub)

When connecting a Third-Party Integration, the User is solely responsible for preparing an account with the relevant third-party service and granting the Company the necessary permissions. Except where the Company has acted with intent or gross negligence, the Company shall not be liable if a Third-Party Integration's functionality becomes unavailable due to a change in specification, discontinuation, malfunction, or other event on the part of the third-party service. Where the Service provides an opportunity to review a posting, edit, or other action performed through a Third-Party Integration before execution, the User is responsible for reviewing it before instructing execution, and the Company does not guarantee the outcome once executed.

Article 9 (AI Features)

The Service may use generative AI — such as Anthropic's Claude and other models, including those provided by the Third-Party Data providers referenced in Article 7 — to generate improvement suggestions, article drafts, eye-catch images, and similar content.

• Information a User inputs into the Service (e.g., website content, keywords, competitor information) may be transmitted to Third-Party Data providers for processing by generative AI.
• Neither the Company nor its Third-Party Data providers warrant the accuracy, completeness, or lawfulness (including non-infringement of third-party rights) of content generated by AI ("AI-Generated Content"). Users are responsible for reviewing and editing AI-Generated Content before use.
• A User may use, within the scope of its own business purposes, any AI-Generated Content it adopts or finalizes within the Service. However, rights in the underlying generative AI model itself, and in the Service's own prompts, logic, and templates, remain reserved to the Company or its Third-Party Data providers.
• Before publishing or otherwise using AI-Generated Content externally, Users are responsible for confirming, at their own risk, that doing so does not infringe any third party's intellectual property or other rights.

Article 10 (Input Data and Analysis Results)

Rights in the data a User inputs or registers with the Service (keywords, descriptions of industry/business content, target URLs, and other information the User configures; "Input Data") belong to the User, and the Company will not use Input Data beyond the scope reasonably necessary to provide and improve the Service. The Company may reference Input Data only to the extent necessary to ensure system security, prevent or respond to malfunctions, and respond to User inquiries. The Company may process Input Data, and the measurement/analysis results obtained through providing the Service, in an aggregated, statistical form that does not identify any individual User or Reseller, and may use such aggregated data to improve the quality of the Service, develop new features, understand industry trends and usage patterns through statistical analysis, produce benchmarks, and conduct other cross-sectional analysis within the Company.

Article 11 (Fees and Payment)

Users shall pay the fees set out in the Company's fee schedule for their subscribed plan, by credit card through the Company's designated payment processor or by any other method the Company specifies. Fees are payable in advance and, except as otherwise required by law, are non-refundable even where a User cancels or the Service is suspended for reasons attributable to the User. If payment is delayed or fails, the Company may suspend provision of the Service. Except where the Company has acted with intent or gross negligence, the Company shall not be liable for damage arising from payment processing itself performed by the payment processor.

Article 12 (Usage Limits and Additional Fees)

• The number of keywords tracked, the number of AI questions, and other usage metrics of the Service may be subject to limits that depend on a User's subscribed plan, as set out in the Company's fee schedule and feature list.
• Where a User's usage exceeds the limits of its subscribed plan, the Company may charge additional fees for the excess usage, or restrict measurement/processing beyond the applicable limit.
• Where the Company determines that costs associated with providing the Service (such as third-party API usage fees) are likely to increase significantly, the Company may, after prior notice to the User, restrict certain features, except where urgent circumstances make prior notice impracticable.

Article 13 (Term, Automatic Renewal, and Cancellation)

The term of the Service follows the billing cycle (e.g., monthly) of the plan a User selects. Unless either the User or the Company gives notice of cancellation by a specified date before the end of the then-current term, the agreement automatically renews for a further term of the same length and on the same conditions. A User may terminate the agreement by giving notice of cancellation, in the manner the Company specifies, no later than the day before the next renewal date. No pro-rated refunds are given.

Article 14 (Free Plans)

• The Company may offer certain features of the Service (free diagnostic tools, a light scan, a free plan, etc.; collectively, "Free Plans") that do not require payment.
• The scope of functionality, measured items, data retention period, and delivery frequency of a Free Plan may differ from paid plans. The Company makes no warranty regarding uptime, continued data retention, or any other aspect of a Free Plan.
• The Company may change or discontinue a Free Plan without prior notice.
• The Company may delete, without prior notice, a Free Plan account that has had no login or usage activity for a certain period (as a guideline, approximately six months).

Article 15 (Experimental Features)

The Company may offer experimental features (beta features, preview features, etc.) ahead of their formal release as part of the Service. The Company makes no warranty regarding the content, quality, or continued availability of experimental features, and may change or discontinue them without prior notice. Except where the Company has acted with intent or gross negligence, the Company shall not be liable for damage arising from use of an experimental feature.

Article 16 (Prohibited Conduct)

In using the Service, Users must not engage in any of the following:

• Acts that violate applicable law or public order and morals
• Unauthorized access to the Service's systems, reverse engineering, or otherwise analyzing the mechanisms of the Service
• Reselling or otherwise redistributing reports or data obtained through the Service to third parties without the Company's authorization (excluding use for the User's own business operations)
• Infringing the intellectual property, privacy, or other rights of the Company or any third party
• Interfering with the operation of the Service or placing an excessive load on the Service
• Registering multiple Accounts for the same corporate entity or individual without a legitimate reason
• Providing benefits to Anti-Social Forces or any other conduct suggesting involvement with Anti-Social Forces
• Any other conduct the Company deems inappropriate

Article 17 (Changes, Suspension, and Termination of the Service)

The Company may change the content of the Service, or suspend or terminate its provision, upon prior notice to Users. However, prior notice may not be given in the case of emergency maintenance or other unavoidable circumstances.

If the Company is unable to provide the Service due to a natural disaster (earthquake, volcanic eruption, flood, lightning, etc.), fire, power outage, epidemic, war or civil unrest, enactment or amendment of law, or a failure of a communication line, power supply, or external system the Company relies upon (including a system of a Third-Party Data provider referenced in Article 7), or any other event beyond the Company's reasonable control, the Company shall not be liable for any resulting damage to a User, except where the Company has acted with intent or gross negligence.

Article 18 (Restriction of Use and Deregistration)

The Company may, without prior notice, restrict a User's use of the Service or revoke a User's registration if the User violates Article 16, fails to pay fees when due, or otherwise breaches these Terms. The Company shall not be liable for any damage a User incurs as a result of such measures.

Article 19 (Disclaimer of Warranties)

The Company does not warrant that the content of the Service's measurement results, analyses, or reports will suit a User's business purposes, or that it will produce any particular outcome (such as improved search rankings or increased AI mentions). Except where the Company has acted with intent or gross negligence, the Company shall not be liable for any damage a User incurs arising from use of the Service. Where the Company is liable for damages, such liability is limited to the amount of fees the User paid to the Company for the month in which the event giving rise to the damage occurred. Notwithstanding the foregoing, where a User qualifies as a consumer under Japan's Consumer Contract Act and suffers damage due to the Company's intent or gross negligence, the foregoing limitation on damages does not apply.

Article 20 (Intellectual Property)

All intellectual property rights in the Service and in any content the Company creates or provides in connection with the Service (including the form of expression of reports, the user interface, and underlying logic) belong to the Company or to those who license such rights to the Company. This does not affect the ownership of a User's own website or business data (raw data such as rankings or traffic figures). AI-Generated Content is governed by Article 9, and Input Data and analysis results are governed by Article 10.

Article 21 (Confidentiality)

The Company and each User shall not disclose to any third party, or use for any purpose other than the Service, any confidential information disclosed by the other party in connection with use of the Service, without the other party's prior written consent (including consent given by electromagnetic means). This does not apply where disclosure is required by law.

Article 22 (Data Retention and Deletion)

• After a service agreement terminates (including through cancellation or deregistration), the Company will retain a User's data (reports, analysis results, registration information, etc.) for a period the Company determines (as a guideline, approximately 90 days from the date of termination), after which it will be progressively deleted. Where the law requires retention for a specific period, the Company will retain the relevant information for that period.
• During the retention period described above, a User may export its own data using the method the Company provides (for example, a CSV or JSON download function available in the Service's admin screen, where offered). This may not be available where the Company's operational circumstances or other factors make it impracticable.
• Even during the retention periods described above, the Company does not warrant the recoverability of data. Users are responsible for exporting and preserving any data they require before their agreement terminates.
• The Company performs backups within a reasonable scope to guard against data loss or corruption, but is not liable where recovery from backup becomes impossible due to a natural disaster or other event beyond the Company's reasonable control. The Company does not warrant that backups are provided at all for Free Plans.

Article 23 (Handling of Personal Information)

The Company handles personal information obtained in connection with providing the Service in accordance with its separately established Privacy Policy.

Article 24 (User's Indemnification of Third-Party Claims)

If a User's use of the Service gives rise to a dispute with a third party, or if the Company receives a claim for damages or other demand from a third party arising from a User's conduct (including a breach of these Terms or infringement of a third party's rights), the User shall resolve the matter at its own responsibility and expense, and shall reimburse the Company for any amount the Company is required to expend as a result (including reasonable attorneys' fees).

Article 25 (Prohibition on Assignment)

A User may not assign or pledge as security, in whole or in part, its status under these Terms or any right or obligation arising from these Terms, without the Company's prior written consent.

Article 26 (Exclusion of Anti-Social Forces)

A User represents and warrants that neither it nor its agents, subcontractors, or any other third party the User involves in its use of the Service is, and covenants that none of the foregoing will in the future become, a member of an organized crime group, an organized crime group member, a company affiliated with an organized crime group, a corporate racketeer, or any other anti-social force ("Anti-Social Forces"), and that none of the foregoing provides funding or other benefits to, or is otherwise involved with, Anti-Social Forces. Where the Company has reasonable grounds to suspect that a User falls within the foregoing, the Company may request supporting documentation from the User, and if the User fails to comply without a legitimate reason, the Company may deem the User to be an Anti-Social Force. If a User violates this Article, the Company may terminate the service agreement immediately, without prior demand.

Article 27 (Severability)

If any provision of these Terms is held invalid or unenforceable under applicable law, the remaining provisions of these Terms shall remain in full effect.

Article 28 (Changes to These Terms)

The Company may amend these Terms, upon notice to Users, where it determines that doing so is necessary. Amended Terms take effect from the time the Company publishes them in the manner it determines. Where an amendment is disadvantageous to Users (including a change in fees), the Company will endeavor to provide reasonable advance notice. A User's continued use of the Service on or after the effective date of amended Terms constitutes the User's agreement to the amended Terms.

Article 29 (Method of Notice)

• The Company will provide notices to Users by email to the Registered Email Address, by display within the Service, by posting on the Company's website, or by any other method the Company deems appropriate.
• Notices under the preceding paragraph are deemed received by the User at the time of sending (for email) or at the time of posting (for website notices).
• Users must promptly notify the Company, using the Company's designated method, of any change to their Registered Email Address or other contact information. A User's failure to do so does not affect the deemed-receipt provision above.

Article 30 (Survival)

Article 19 (Disclaimer of Warranties), Article 20 (Intellectual Property), Article 21 (Confidentiality), Article 22 (Data Retention and Deletion), Article 24 (User's Indemnification of Third-Party Claims), Article 25 (Prohibition on Assignment), Article 26 (Exclusion of Anti-Social Forces), this Article, and Article 33 (Governing Law and Jurisdiction) survive termination or expiration of these Terms.

Article 31 (Regional Supplements)

Where the Company has published a supplemental notice or addendum to these Terms for a particular country or region (including, without limitation, a Data Processing Addendum, an EU/UK Privacy Supplement, or a U.S. Privacy Notice), that supplement forms part of the agreement between the relevant User and the Company and takes precedence over these Terms solely to the extent of any conflict on the specific matters it addresses. Nothing in such a supplement diminishes any mandatory right a User has under the law of its own jurisdiction.

Article 32 (Governing Language)

The Japanese-language version of these Terms is the authoritative text. Where the Company provides a translation of these Terms or any related document into another language, that translation is provided for convenience only, and in the event of any inconsistency between the Japanese version and a translation, the Japanese version controls.

Article 33 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. For any dispute arising in connection with the Service, the courts having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction as the court of first instance, except to the extent this would be unenforceable against a User under the mandatory consumer-protection or other mandatory law of that User's own jurisdiction, in which case the mandatory law of that jurisdiction applies solely to that extent.

Contact

For questions regarding these Terms, please contact info@public-design.co.jp.